Last updated: November 27, 2025

In this Privacy Policy we explain how ETERNAL SMOKE collects, uses and protects your personal information when you visit our website or make a purchase at www.eternalsmke.com (hereinafter, “the Site”).

We are committed to treating your data responsibly and in accordance with the General Data Protection Regulation (GDPR) and current Spanish legislation.

📌 1. Personal information we collect

When you visit the Site, we automatically collect certain data about your device and your interaction with the page. This information falls into two categories:

A. Device Information

It is collected automatically using technologies such as:

Cookies

Small files that are stored on your device and allow us to remember your preferences and activity on the Site. We use cookies to:

• Remember the contents of your shopping cart

• Analyze website traffic and performance

• Personalize your experience

• Measuring the effectiveness of advertising campaigns

You can manage or disable cookies from your browser.

Log files

They record actions that occur on the Site (IP, browser, internet provider, pages viewed, time, etc.)

Web beacons, tags, and pixels

Tools that help us understand how you navigate the Site and improve the user experience.

B. Order Information

When you make a purchase, we collect:

• Name and surname

• Shipping and billing address

• Payment information (Shopify Payments / cards / PayPal — we do not store full card details )

• Email address

• Phone number

• Products purchased and purchasing preferences

We do not store or have direct access to your bank details; the information is processed securely through payment providers integrated into Shopify.

C. Other information we can collect

• Communications sent to customer service

• Marketing preferences (if you agree to receive promotional emails)

• Statistical and analytical data related to your browsing

📌 2. How do we use your personal information?

Your data for:

✔ Process your orders

• Payment management

• Shipping and order tracking

• Confirmations, invoices and related communications

✔ Improve our Site

• Analyze user behavior

• Optimize performance and content

• Prevent fraud and security risks (especially IP)

✔ Customer communication

• Customer service

• Answering inquiries

✔ Marketing mailings (only if you accept)

• Offers, new products and promotions
  You can unsubscribe at any time using the link included in our emails.

📌 3. Sharing your personal information

We only share your information with third parties that enable the store to function:

Shopify

Our store is hosted on Shopify.
You can see how they manage the data here:
https://www.shopify.com/legal/privacy

Payment processors

Ex: Shopify Payments, PayPal, bank card.
Each one processes your data according to its own privacy policy.

Analytical services

Like Google Analytics , which helps us understand how the Site is used.
More information:
https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout

Legal obligations

We may share your information if necessary to comply with laws, court orders, or to protect our rights.

We never sell or transfer your personal data to third parties for commercial purposes.

📌 4. Personalized advertising

We may use your information to show you ads related to your interests, based on your activity on the Site.

You can disable this type of advertising here:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://adssettings.google.com

• Digital Advertising Alliance: http://optout.aboutads.info/

📌 5. “Do Not Track” sign

Our Site does not modify its behavior if it receives a “Do Not Track” signal from the browser.

📌 6. Your rights (GDPR – EU residents)

If you reside in the European Union, you have the right to:

• Access your personal data

• Request the correction of incorrect data

• Request the deletion of your data

• Limit or oppose treatment

• Request the portability of your data

You can exercise these rights by writing to:
📩 eternalsmokespain@gmail.com

We process your data based on:

• The execution of the contract (your purchase)

• Our legitimate interests

• Your consent (marketing)

Your information may be stored or transferred outside the EU, always under appropriate safeguards (Shopify and suppliers comply with international security standards).

📌 7. Data Retention

We will keep your information as long as necessary for:

• Complete your orders

• Comply with legal obligations (invoicing, taxes)

You can request the deletion of your data whenever you wish.

📌 8. Minors

The Site is not intended for people under the age of 18 .
We do not intentionally collect data from minors.

📌 9. Policy Changes

We may update this Policy to reflect changes in our processes, legal requirements, or service improvements.
The update date will always appear at the beginning of the document.

📌 10. Contact

For any questions related to this Privacy Policy:

📩 eternalsmokespain@gmail.com
📍 C/ de la Sierra de Gredos 13, 3A, Madrid, 28031, Spain